Process engineering produces the following results:
1. Increase the case processing success rate with appropriate indictments, convictions, acquittals, etc.
2. Adequate case rejection due to lack of information or plaintiff support.
3. Reduction of open cases.
4. Systematic planning of investigative activities and proceedings.
5. Induction to case tracking methodology.
6. Implementation of key performance indicators and performance monitoring methodology.
7. Induction of a performance oriented culture.
8. Reduction in the number of activities that do not add value to the case.
9. Cost reduction in the procedures that are required by law but add little value to the case.

Process engineering is performed using the 6s (Six Sigma) methodology that produces the following advantages over traditional process engineering methodologies:
1. The institution assumes project ownership from the beginning. Consultants induce the cultural change, provide the methodology, provide improvement proposals, design and redesign of process and lead in the change process. This methodology avoids the risk that comes with the process of transferring the ownership of the project when finished.
2. A performance oriented culture is created. Permanent performance monitoring and detection of new improvement opportunities are a natural activity within the organization.
3. Processes are improved and redesigned based on objective information that it is gathered by measuring key indicators. The improvement opportunities that provide the most benefit to the institution are given priority.

Some processes must be improved to comply with law, e.g. the process of charging arrested suspects in the timeframe imposed by law. Other processes require unnecessary resources and time and can be improved or redesigned. When the process assessment is based on measurement it is possible to focus the improvement efforts on the processes that will have a high impact on the overall case processing. Therefore it is possible to improve and redesign processes that will reduce justice retardation, will reduce the investigation and case preparation timeframes and will have a high impact on the performance increase and cost reduction.

NEOTEC reduces the time to obtain results from process reengineering introducing proven justice administration best practices. These best practices are localized and adapted to the institution's culture maximizing efectivity and efficiency increase and minimizing implementation time.

Personal Records
i3p keeps records of persons related to the case, suspects, plaintiffs, victims and witnesses.

The search for a person's record is performed using natural language technology, when the record of "Bill Jones" is queried the system finds the records for "William Jhones", "Bill Jones", "Willy Jones", etc. All records of the persons that their names are linguistically related are found. In addition, it is possible to search persons by anthropometric characteristics, for example by the type of the felony and by the place where the event took place.

i3 shows the record for each person related to the case, this electronic file includes proceedings, investigative activities, anthropometric information, photographs of persons, evidence and crime scene, information on persons related to the case and more. Access to information is constrained by user access rights.

i3 offers the investigator the complete electronic record of a person regardless of the alias used, the quality of the initial registration process and place or office that the record was originally registered.

Pictures of Suspects
i3p records pictures of suspects and these are immediately available to users with access rights to the case. These pictures are normally taken during the arrested person filing process.

Centralization enables a police officer to view the images recorded a few seconds earlier on a distant police station.

Case Records
The case records are permanently stored in the database, including information on the involved persons, proceedings, investigation reports, forensic reports, asset seizing, crime scene and evidence images, etc.

It is possible to search cases by type of felony, modus operandi, zone and dates.

Police officers and state attorneys can search for and view the cases they have assigned rights for, in the whole country and from any computer that has secure access to the application servers. It is possible to relate different criminal events that happened in distant places in the country immediately without the need to query multiple databases.

Activity Planning
Users can plan and register activities in the future, these activities can be assigned to themselves and to other members of the team. E.g. A prosecutor can request a forensic report, the crime lab worker will see the request and proceed to fill the report on his workspace, once the report has been completed, the prosecutor will get a notification that the requested activity has concluded. The police officer assigned to the case can request the search of a person in different cities; the police officers of the appropriate sections will see the request on their workspace and can fill the report with the results of their investigations. The requesting officer is now able to follow up on the outcome of the inquiry.

The system also generates automatic activities. E.g. for example when an appeal is registered, i3p automatically records a response before the deadline is reached.

The procedures for activity assignment and execution are designed during the reengineering process. i3 is a tool that supports the effective implementation of such procedures. The planned execution of the work, with priority of cases and deadline alerts is a necessary means to increase effectiveness and efficiency within the institution.

Activity Reporting
i3 stores on the database activities and proceedings performed on the case, producing the electronic case file. When an investigative activity is reported it automatically becomes available to all users with access to the case. Prosecutors and police can see reports from other members of the team regardless of the place the report was originally registered, thereby reducing costs in telecommunications and ultimately facilitating collaboration within the institution.

Calendar and Notifications
The i3 user can see activities assigned to him in a calendar. The activities include the hearings investigative actions, tasks that are requested by others users and self-planed tasks. The calendar allows the user to foresee workload and plan for the execution of assigned tasks.

Document Templates
i3 offers document templates by proceeding, activity type, office and user. Document templates increase document content quality and promote content completeness. Templates also maintain standard institutional formats, facilitate document writing and reading and support knowledge management.

Case Tracking Reports
Each user has a complete vision of tasks assigned to him including priorities and deadlines. The supervisor has the list of activities assigned to him and his team, including the completed and rejected tasks. With i3 it is easy for the supervisor to monitor the performance if his team.

Case Load Reports
Each user can see how many activities are completed during the month, how many activities are overdue, how many new cases are assigned to the user and how many cases have been closed during the month. The user can also compare these results with the statistics of previous months. The user can also view his own key performance indicators and compare them to the institution's current standards; this activity becomes an important motivational tool.

In a similar fashion, the supervisor can analyze the statistics generated by i3p and find information regarding the users, the teams, the activities by type and status, case inactivity time, number of proceedings by case, duration of each activity, activities by office and by nature of the felonies. The system also provides statistics on new cases, indictments, convictions, acquittals and other proceedings.

Case load statistics include an OLAP (Online Analytical processing) module, allowing the analyst to choose and combine the variables to view.

This feature is essential to assess the operational capacity of the institution and to monitor performance.

Crime Statistics
i3 presents case statistics by type of felony, gender and age of the suspect and victim, and by timeframe of the event. These statistics are implemented through an OLAP (Online Analytical Processing) module that allows the dynamic analysis of the information.

These statistics are useful when designing prevention and interdiction policies.

Inter-Institution Integration
i3 includes an IEI (Inter-Enterprise Integration) module that allows controlled information exchange with the judiciary. i3p natively exchanges information with the i3c system for the judiciary. In addition, i3 can exchange information to other institutions using standard IEI platforms.

i3p is installed on a centralized datacenter that services users on the different regions. The support and administration personnel are significantly reduced when compared to a distributed implementation with a server on each office. Communications requirements for a Web application are also significantly lower than those required by a client-server system.

i3 is a web application and can be used from any computer that has a web browser. This characteristic enables the usage of i3 on old computers. i3 will execute at similar performance on PCs with a Pentium I with 64MB RAM and Windows 95 as on a new systems with Pentium IV processor configured with 512MB RAM and Windows XP as well as in the new iMac G5. This is accomplished, as the application runs on the servers and not on the workstations.

The effort and resources required to deploy i3 in an office are low. These are limited to the installation of a basic router with VPN (Virtual Private Network) capabilities that allow i3p to communicate securely with the application servers on the data center.

The regional server administration costs are avoided. The resources required to maintain a centralized database by merged the information from the regional servers is avoided, including the efforts to supervise and solve replication conflicts. Additionally the cost of installing servers on each office is avoided.

i3 projects introduce two new elements on the Institutions:
1. Performance oriented culture and new processes.
2. Software tools that support the daily work.

Learning is maximized through E-Learning where distance education and traditional courses are combined.

Traditional courses allow the students to enter into in depth discussions with colleges and the instructor. These courses allow the instructor to adapt to the learning needs of the group for both the development required skills and the delivery of the course material.

Distance education allows the student to acquire the skills he needs, during the time and with the pace the student chooses. The student can go back and review material as needed. Additionally an instructor is available online generally from 6AM through 12PM.

With the E-Learning environment supervisors can monitor course registration and completion, test results and can correlate training with performance improvements.

E-Learning enables the delivery of new courses and the development of new content at a low cost, facilitating continuous education within the institution.

Support personnel can offer documents with relevant information to a process contact the user with other experienced workers and can submit the case for later resolution. The support agent can also remotely access the user's computer to determine the problem and walk trough the user to the resolution.

NEOTEC can install the help desk so that the institution can later operate it. NEOTEC can also operate the help desk by providing trained support personnel and the infrastructure. NEOTEC can generally offer this service at a lower cost than those required by the institution to operate a help desk center.

During the project planning and design phases, the institution's core processes are identified and IT infrastructure requirements are assessed. The help desk resource requirements are also reviewed, while the software and E-Learning material customization and localization specifications are produced.

During the preparation phase the core processes are analyzed, measured improved or redesigned. Key performance indicators are developed and measuring procedures are put in place. The customization and localization requirements are implemented in the i3 system and the E-Learning materials. Finally the IT infrastructure is installed during the preparation phase.

The implementation phase begins with the training of the institution's personnel and the simultaneous introduction of i3. The new processes are directly supported by i3. This phase concludes with the first performance review using the newly implemented processes.

During the delivery phase the achievement of the project goals are assessed, partial deliveries are reviewed and final project acceptance is issued.

Project management is performed by a Project Management Institute (PMI) certified project manager (PMP). PMI project management methodology contributes to the achievement of the project goals on time and on budget, allows for the timely detection and mitigation of risks and promotes better quality in the overall project.